Don’t criticize, condemn, or complain
Give honest and sincere appreciation
Arouse in others an eager want
Become genuinely interested in other people
Smile
Remember and use people’s names
Be a good listener
Encourage others to talk about themselves
Talk in terms of the other person’s interests
Make the other person feel important
Avoid arguments
Show respect for other people’s opinions
Never say “you’re wrong”
Admit when you are wrong quickly and sincerely
Begin in a friendly way
Get the other person saying “yes”
Let the other person do most of the talking
Let the other person feel the idea is theirs
See things from the other person’s point of view
Be sympathetic to others’ ideas and desires
Appeal to noble motives
Dramatize your ideas
Throw down a challenge
Begin with praise and appreciation
Call attention to mistakes indirectly
Talk about your own mistakes first
Ask questions instead of giving direct orders
Let the other person save face
Praise every improvement
Give others a fine reputation to live up to
Use encouragement
Make faults seem easy to correct
Make the other person happy to do what you suggest