Back up your important files
Plug in your HP laptop to power
Click Start
Open Settings
Select System
Select Recovery
Under Reset this PC, click Reset PC
Choose Keep my files or Remove everything
Select Local reinstall or Cloud download
Follow the on-screen instructions
Wait for the reset to complete
Set up Windows again after the restart
If Windows will not boot, restart the laptop
Press Esc repeatedly at startup
Press F11 for HP Recovery
Select Troubleshoot
Select Reset this PC
Follow the on-screen instructions