Go to My eBay
Select Sold
Find the order with the shipping label
Open the label or order details
Choose Cancel shipping label
Confirm the cancellation
Check for the refund status in your account
If the option is unavailable, contact eBay support
Go to My eBay
Select Sold
Find the order with the shipping label
Open the label or order details
Choose Cancel shipping label
Confirm the cancellation
Check for the refund status in your account
If the option is unavailable, contact eBay support