Visit the nearest Jio Store or Jio Service Center
Carry a valid ID proof and the SIM you want to close
Request SIM deactivation or closure at the counter
If needed, submit a written application for disconnection
Clear any pending dues or outstanding bills
Remove the SIM from your phone after confirmation
If you want to keep the number, ask for porting instead of closure
Contact Jio customer care at 199 or 1800-889-9999 for guidance
Use the MyJio app or Jio website to check account status if available