Stay calm and keep your tone even
Listen without interrupting
Let the customer express their frustration
Acknowledge their feelings
Apologize sincerely when appropriate
Avoid arguing or becoming defensive
Ask clarifying questions
Focus on the specific problem
Take responsibility for what you can control
Offer clear solutions
Explain next steps simply
Set realistic expectations
Act quickly
Follow through on promises
Keep the customer updated
Escalate when needed
Document the issue
Thank the customer for their feedback
Learn from the situation
Stay professional at all times