Stay calm and do not mirror the behavior
Address the issue directly and briefly
Ask clear, specific questions
Set firm boundaries
Focus on facts, not tone
Do not take the bait
Name the behavior if needed
Request direct communication
Keep records of repeated incidents
Limit unnecessary interaction
End conversations that become unproductive
Use neutral, professional language
Follow up in writing when appropriate
Involve a manager, HR, or mediator if needed
Protect your energy and step back when necessary