Go to the Microsoft account sign-in page
Select Forgot password
Enter your Microsoft account email, phone number, or Skype name
Verify your identity using the security code sent to your recovery email or phone
Enter the code and select Next
Create a new password
Sign in with the new password
If you cannot access your recovery options, select I don’t have any of these
Follow the account recovery form prompts
Provide requested account and identity details
Submit the recovery request
Check your email for Microsoft’s response
Update your recovery information after regaining access