Call 911 if there is immediate danger, abuse in progress, or a medical emergency
Contact the nursing home administrator or director of nursing
Report to the state long-term care ombudsman
File a complaint with the state health department or licensing agency
Report abuse, neglect, or exploitation to Adult Protective Services
Contact local police if there is suspected criminal abuse, assault, theft, or fraud
Report Medicare or Medicaid fraud to the appropriate federal fraud hotline
Gather names, dates, times, locations, and details of what happened
Save photos, medical records, witness names, and any written communication
Submit the complaint by phone, online, email, or mail to the proper agency
Follow up on the complaint and keep copies of all reports and correspondence