Open the Amazon app or website
Go to Your Orders
Select the stolen package order
Click or tap Problem with order
Choose Package was stolen or Package not received
Follow the prompts to report the issue
Check your delivery address and delivery photo if available
Contact Amazon Customer Service through chat or phone if needed
File a police report if required by your local authorities or insurer
Check with neighbors, building staff, or mailroom
Review any security camera footage if available
Monitor your account for refund, replacement, or investigation updates