Back up your files, photos, and important data
Plug in your HP laptop to a power source
Click Start
Open Settings
Select System
Select Recovery
Under Reset this PC, click Reset PC
Choose Keep my files or Remove everything
Select Cloud download or Local reinstall
Follow the on-screen instructions
Wait for the reset to complete
Set up Windows again after the restart
If Windows will not start, restart the laptop and press F11 repeatedly
Select Troubleshoot
Select Reset this PC
Follow the on-screen instructions