Dial 121 from your Airtel number
Dial 198 for complaints and service issues
Use the Airtel Thanks app and open the Help section
Visit the Airtel website and use the support chat option
Say “customer care executive” or “talk to an agent” when prompted by IVR
Follow the IVR menu carefully and choose the relevant service option
Keep your Airtel mobile number and account details ready
Be clear and brief about your issue
Ask for a call transfer to a human representative if needed
Note down the complaint reference number after the call