Check the blocked sender list in your email settings
Remove the sender or domain from the blocked list
Mark the sender as safe or not spam
Check your spam or junk folder
Add the sender to your contacts
Review your email filters and rules
Disable any rule that blocks the sender
Verify the sender’s email address is correct
Ask the sender to resend the email
Check if your mailbox storage is full
Update your email app or browser
Sign out and sign back into your account
Contact your email provider’s support team