Stay calm and keep your tone professional
Listen actively to the other person’s perspective
Focus on the issue, not the person
Clarify the facts before reacting
Use respectful and direct communication
Avoid gossiping or involving unnecessary people
Identify the shared goal or common interest
Offer possible solutions, not just complaints
Be willing to compromise when appropriate
Set clear boundaries if behavior is unacceptable
Document important details when needed
Involve a manager or HR if the conflict cannot be resolved
Follow up to confirm agreements and next steps