Be genuinely interested in other people
Smile sincerely
Remember and use people’s names
Listen more than you talk
Talk in terms of the other person’s interests
Make the other person feel important
Avoid criticizing, condemning, or complaining
Give honest and sincere appreciation
Show respect for others’ opinions
Admit your own mistakes quickly
Begin in a friendly way
Ask questions that invite others to talk
Let the other person feel the idea is theirs
See things from the other person’s point of view
Praise every improvement, no matter how small
Encourage others to talk about themselves
Avoid arguments
Be a good listener
Use encouragement and make faults seem easy to correct
Make the other person happy about doing what you suggest