You cannot legitimately hide or remove a bad Google review just because it is negative
Flag the review in Google Business Profile if it violates Google’s content policies
Report reviews that are fake, spam, off-topic, abusive, or contain hate speech, harassment, or conflicts of interest
Respond professionally and publicly to the review
Ask the reviewer to update or remove the review if the issue is resolved
Encourage satisfied customers to leave honest reviews
Improve your service or product to reduce future negative reviews
If the review is defamatory or illegal, seek legal advice
If a review is removed by Google after a policy review, it will no longer appear
Do not buy fake positive reviews or use deceptive tactics to manipulate ratings