Gather your documentation, including receipts, contracts, emails, and photos
Identify the business’s legal name, address, phone number, and website
Go to the Better Business Bureau website
Search for the business in the BBB directory
Select the correct business listing
Choose the option to file a complaint
Create or sign in to your BBB account if required
Enter your contact information
Enter the business information
Describe the issue clearly and factually
State what resolution you want
Upload supporting documents if allowed
Review the complaint for accuracy
Submit the complaint
Monitor your email for BBB updates
Respond promptly to any requests for more information
Keep records of all communication and case numbers