Listen without interrupting
Pay full attention to the other person
Acknowledge their feelings
Validate their experience
Ask open-ended questions
Reflect back what you heard
Avoid judging or criticizing
Avoid immediately offering solutions
Put yourself in their position
Notice their tone and body language
Be patient with their emotions
Show kindness and respect
Use supportive language
Respect their perspective
Admit when you do not understand
Follow up and check in later