Confirm the package status with the carrier and get the exact customs hold reason
Ask the carrier or customs broker what documents are missing
Prepare the invoice, packing list, and proof of payment
Provide the recipient’s RFC if required
Provide CURP or official ID if requested
Pay any import taxes, duties, storage fees, or broker fees
Submit any required import permit, license, or authorization
Make sure the declared value and contents are accurate and consistent
Correct any HS code or product description issues if flagged
Authorize a customs broker to clear the shipment if needed
Respond immediately to any customs or carrier request for information
Keep all receipts and clearance confirmations
If the shipment is prohibited or restricted, arrange return or destruction as instructed
If the package is personal and low value, ask whether a simplified clearance process applies
If the package is commercial, ensure the importer of record is properly registered
Contact Mexican customs support or the carrier’s customs department for next steps