Check that the outage affected your Verizon service and note the date, time, and duration
Save proof such as screenshots, error messages, and any outage alerts
Contact Verizon support by phone, chat, or the My Verizon app
Ask for a billing credit for the service outage
Provide your account details, affected line or service, and outage information
Request a case or reference number for your claim
Follow up if the credit is not applied on your next bill
Review your bill to confirm the credit appears
If needed, escalate the issue to a supervisor or Verizon customer relations
Check Verizon’s service agreement or outage credit policy for eligibility requirements
Submit any required outage claim form if Verizon asks for one