Open the Amazon app or website
Sign in to your account
Go to Your Orders
Select the order related to the issue
Click Problem with order or Get help with order
Choose the issue type
Follow the prompts to contact customer service
Use Chat, Phone, or Email support if available
Explain the problem clearly
Provide order details, photos, or screenshots if needed
Request a refund, replacement, or resolution
If the issue is with a marketplace seller, contact the seller through Your Orders
If the issue is not resolved, ask to escalate the complaint
Keep records of all messages and case numbers