Open the Fitbit app on your phone
Tap your profile picture
Tap your Versa 2
Tap Device Lock
Enter your PIN if prompted
Tap Reset Device or Factory Reset if available
Confirm the reset
If the watch is unresponsive, press and hold the left button for 10 seconds
Release the button when the Fitbit logo appears
If you want to erase all data, go to the watch settings
Swipe down on the Versa 2 screen
Tap Settings
Tap About
Tap Factory Reset or Clear User Data
Confirm the reset
If the watch is frozen, connect it to the charger
Press and hold the left button for 10 to 15 seconds
Wait for the screen to restart