Bring the equipment to an Xfinity Store or Comcast Service Center
Use an Xfinity return kit if one was provided
Package the equipment securely
Include all required items such as cable box, modem, gateway, remote, power cords, and accessories
Remove any personal items from the equipment
Get a receipt or tracking confirmation for the return
Return the equipment by the due date to avoid unreturned equipment charges
Check your Xfinity account to confirm the return was processed
Contact Xfinity support if you need a return label or drop-off location