Become genuinely interested in other people
Smile
Use people’s names
Be a good listener
Encourage others to talk about themselves
Talk in terms of the other person’s interests
Make the other person feel important—and do it sincerely
Avoid arguments
Show respect for other people’s opinions
If you’re wrong, admit it quickly and clearly
Start with praise and sincere appreciation
Address people’s needs and desires
Ask questions instead of giving direct orders
Let the other person save face
Make the other person feel the idea is theirs
Offer honest praise for even small improvements
Give constructive feedback indirectly
Create a positive atmosphere where people want to cooperate
Win cooperation by making goals shared
Avoid criticism and fault-finding
Emphasize what you want rather than what you dislike
Make it easy for others to say “yes”
Keep promises and follow through
Build trust through consistency and integrity
Seek common ground and mutual benefit
Respect differences and avoid power struggles
Be considerate of others’ viewpoints
Look for opportunities to help others succeed