Author, A. A. (Year). Title of document. Site Name. URL
Author, A. A. (Year). Title of document [PDF]. Site Name. URL
Organization Name. (Year). Title of document. URL
For in-text citation, use (Author, Year) or (Organization Name, Year)
If no author is listed, use the organization name or the title in the author position
If no date is listed, use (n.d.)
If the PDF is a report, include the report number if available
If the PDF is a brochure, manual, or fact sheet, use the document title in italics
If the PDF is retrieved from a database or website, include the direct URL when available