Press and hold the power button for 10–15 seconds until the laptop turns off
If that does not work, disconnect the charger and remove the battery if it is removable, then hold the power button for 10–15 seconds
If the laptop has a reset pinhole, use it only if the manufacturer’s instructions say it is safe
Wait a few seconds, then reconnect power and turn the laptop back on
If the laptop is frozen but still responsive enough, try Ctrl + Alt + Delete and use the power options to shut down
On Windows, you can also press Alt + F4 on the desktop and choose Shut down if the system responds
On macOS, press and hold the power button until the screen turns off
Avoid forcing shutdown unless the laptop is completely unresponsive