Listen actively without interrupting
Stay calm and control your emotions
Focus on the issue, not the person
Use clear and respectful language
Ask open-ended questions
Clarify misunderstandings early
Acknowledge the other person’s perspective
Look for common goals
Practice empathy
Separate facts from assumptions
Avoid blame and accusations
Use “I” statements instead of “you” statements
Be willing to compromise
Set boundaries when needed
Keep the discussion solution-focused
Take a break if tensions rise
Summarize agreements clearly
Follow up after the conflict
Reflect on what you could improve
Practice conflict resolution regularly