Acknowledge their loss directly
Say the pet’s name if you know it
Listen without trying to fix their grief
Let them talk about their pet as much as they want
Validate their feelings
Avoid minimizing the loss
Avoid comparing it to other losses
Offer specific help
Bring food, errands, or practical support
Send a thoughtful message or card
Share a kind memory if appropriate
Give them space if they need it
Check in again later
Respect their mourning process
Mention that their pet mattered
Be patient with their emotions