Check that the game is fully updated
Check that the PS5 system software is fully updated
Make sure you are signed in to the correct PlayStation Network account
Verify that cloud save sync is enabled
Manually upload the latest save to cloud storage
Manually download the latest save from cloud storage
Check available storage space on the console
Restart the PS5
Fully power off the PS5 and unplug it for a few minutes
Rebuild the database in Safe Mode
Clear the game’s saved data and resync from cloud if needed
Disable and re-enable console sharing and offline play
Restore licenses for your games
Check for corrupted save data
Delete and reinstall the game if the issue persists
Try a different user profile
Use a different USB drive if backing up saves externally
Contact PlayStation Support if the problem continues