Ask what they need help with and what outcome they want
Listen without interrupting
Clarify details and constraints (time, budget, preferences)
Offer specific help options (step-by-step tasks, resources, introductions)
Share relevant information or tools they can use immediately
Break the work into small, manageable next steps
Confirm responsibilities and deadlines
Check in on progress and adjust support as needed
Stay respectful of their autonomy and decisions
Follow through on what you commit to
If you can’t help, point them to someone or somewhere that can