Back up your important files
Unplug all external devices (USB drives, printers, docks)
Plug the power adapter in (keep the laptop connected to power)
Soft reset (restart)
Hold the Power button for 10–15 seconds
Release the button
Turn the laptop back on
Reset using Windows Settings
Open Settings
Go to System
Select Recovery
Under Reset this PC, choose Reset PC
Choose Keep my files or Remove everything
Select Local reinstall or Cloud download (if available)
Click Next
Click Reset
Follow on-screen prompts to complete setup
Reset using Advanced Startup (if Windows won’t boot)
Power off the laptop
Turn it on, and when you see the ASUS/Windows logo, hold the Power button to force shutdown
Repeat 2–3 times until “Preparing Automatic Repair” appears
Select Troubleshoot
Select Reset this PC
Choose Keep my files or Remove everything
Choose Local reinstall or Cloud download (if available)
Click Reset
Follow on-screen prompts
ASUS factory reset (ASUS Recovery / F9, if supported)
Power off the laptop
Turn it on and immediately press F9 repeatedly (or follow the on-screen recovery prompt)
Select Recovery/Factory Reset
Choose the reset option you want
Confirm and follow prompts to complete the reset
After reset
Set your region, keyboard, and language
Sign in with your Microsoft account (if prompted)
Reinstall apps and restore your backed-up files
Install Windows updates
Install ASUS drivers/utilities from MyASUS or your model’s support page