Back up your data (if possible)
Shut down the notebook
Press and hold the power button for 15–20 seconds to fully power off
Turn the notebook back on
Open Recovery options:
Windows 10/11: Settings → System → Recovery → Reset this PC → Get started
Or: Settings → Update & Security → Recovery → Reset this PC → Get started
Choose reset option:
Keep my files
Remove everything
Choose how to reinstall:
Cloud download
Local reinstall
Confirm settings and start the reset
Follow on-screen prompts to complete the reset
If Windows won’t boot:
Power on, then force power off during boot (repeat 2–3 times) to enter Recovery
Select Troubleshoot → Reset this PC
Choose Keep my files or Remove everything
Choose Cloud download or Local reinstall
Finish the reset using on-screen prompts
If Recovery won’t appear:
Use a Windows installation USB
Boot from USB (press Esc/F8/F10/F12 during startup, depending on model)
Select Repair your computer → Troubleshoot → Reset this PC
After reset completes:
Set up Windows again and sign in
Reinstall apps and drivers if needed