Back up any files you can access before resetting
Turn off the HP laptop
Turn it on and immediately press the F11 key repeatedly until the Recovery screen appears
Select Troubleshoot
Select Reset this PC
Choose Remove everything
Select Local reinstall or Cloud download
Follow the on-screen prompts to complete the reset
If F11 does not work, power on the laptop and force shutdown during boot three times to open Windows Recovery Environment
Select Troubleshoot
Select Reset this PC
Choose Remove everything
If you cannot access Recovery, create a Windows installation USB on another PC
Boot the HP laptop from the USB drive
Select Repair your computer
Select Troubleshoot
Select Reset this PC or reinstall Windows
If the laptop is locked by a Microsoft account, reset the Microsoft account password first if possible
If BitLocker recovery is requested, enter the recovery key if available
After reset, set up Windows again from the start
