Back up important files, photos, and documents
Save browser bookmarks, passwords, and app data if needed
Plug in the laptop or ensure the battery is fully charged
Sign out of accounts if you want to remove personal access
Open Settings
Go to System or Update & Security
Select Recovery
Choose Reset this PC or Reset this laptop
Select Remove everything for a full factory reset
Choose Local reinstall or Cloud download if prompted
Follow the on-screen instructions
Confirm the reset
Wait for the laptop to restart and complete the reset
Set up the laptop again after the reset finishes