Acknowledge the loss directly and sincerely
Express your sympathy and sorrow
Mention the deceased by name if appropriate
Offer a simple, heartfelt message of support
Keep the message brief and respectful
Avoid clichés or overly formal language
Offer practical help if you can provide it
Respect the recipient’s beliefs, culture, and privacy
Share a positive memory only if it is appropriate
Close with a compassionate and gentle sign-off