Return the item to the store and ask them to remove the security tag with the proper tool
Keep the receipt and bring proof of purchase
If the tag was left on by mistake, contact the retailer’s customer service
Do not try to force, cut, freeze, or break the tag yourself
If the item is from a secondhand seller, ask the seller for help or a refund
If you are unable to return it, take it to a nearby store of the same chain for assistance