Become genuinely interested in other people
Smile sincerely
Remember and use people’s names
Listen more than you talk
Talk in terms of the other person’s interests
Make the other person feel important
Avoid criticizing, condemning, or complaining
Give honest and sincere appreciation
Appeal to noble motives
Show respect for others’ opinions
Never say “you’re wrong”
Admit your own mistakes quickly
Begin in a friendly way
Ask questions instead of giving direct orders
Let the other person save face
Praise the slightest improvement
Use encouragement
Make your ideas appealing
Start with agreement
Get the other person saying “yes” early
Let the other person do most of the talking
Make people feel ownership of ideas
Be a good listener
Respect differences of opinion
Focus on cooperation, not winning arguments
Set a good example
Be consistent and trustworthy
Show empathy
Be positive and constructive
Help others feel valued
Influence through integrity