Start with a clear subject line, such as “Complaint Regarding Order #[Order Number]”
Include your full name and the email address or phone number linked to your Amazon account
Mention the order number, product name, and purchase date
State the issue clearly and briefly
Describe what happened in chronological order
Include any relevant details such as damaged item, missing item, late delivery, wrong item, or refund issue
Mention any previous contact with Amazon customer service
State what resolution you want, such as refund, replacement, return, or investigation
Keep the tone polite and professional
Attach supporting evidence if available, such as photos, screenshots, or receipts
End with your contact information and request for a prompt response
Use a simple format like:
Subject: Complaint Regarding Order #[Order Number]
Dear Amazon Customer Service,
I am writing to complain about [issue]
My order number is [order number]
The product is [product name]
The issue occurred on [date]
I have already contacted support on [date], but the issue remains unresolved
I request [refund/replacement/investigation]
Please respond at your earliest convenience
Sincerely,
[Your Full Name]
[Your Contact Information]