Identify the correct consumer forum based on the value of the claim and the place of jurisdiction
Collect all documents related to the complaint, including bills, receipts, warranty cards, emails, messages, and photographs
Write a clear complaint statement describing the product or service, the defect, the loss, and the relief sought
Send a formal notice or complaint to the seller, service provider, or company before filing, if required
Prepare the consumer complaint petition with your name, address, opposite party details, facts, grounds, and relief requested
Attach copies of all supporting documents with the complaint
Pay the required court fee or filing fee, if applicable
File the complaint physically or online at the appropriate consumer forum
Keep copies of the complaint, annexures, and filing receipt for your records
Attend hearings on the scheduled dates and present your case clearly
Submit additional evidence or written arguments if asked by the forum
Follow up on the case status until the final order is passed
If dissatisfied with the order, file an appeal within the prescribed time limit