Go to the Better Business Bureau website
Search for the business name
Select the correct business profile
Click the option to file a complaint
Create or sign in to your BBB account
Enter your contact information
Enter the business contact information
Describe the problem clearly and briefly
Include dates, amounts, and order numbers
Upload supporting documents if available
State what resolution you want
Review the complaint for accuracy
Submit the complaint
Save the confirmation number or email
Respond promptly to any BBB follow-up requests
Monitor your email and BBB account for updates