Identify the opposite party and collect all relevant documents
Keep copies of bills, receipts, warranty cards, agreements, emails, messages, and photos
Send a written complaint to the seller, service provider, or manufacturer first
Preserve proof of delivery or acknowledgment of your complaint
Wait for a reasonable response period
Draft the consumer complaint with facts, dates, defect or deficiency, and relief sought
Mention your name, address, contact details, and details of the opposite party
Attach copies of all supporting documents
State the compensation, refund, repair, replacement, or other remedy you want
Sign the complaint and prepare required copies
File the complaint before the appropriate Consumer Commission based on the claim amount and jurisdiction
Pay the prescribed court fee or filing fee, if applicable
Submit the complaint in person, by post, or through the online consumer complaint portal where available
Obtain the filing acknowledgment and case number
Attend hearings on the dates fixed by the Commission
Present your evidence and arguments clearly
Follow up on notices, orders, and any directions issued by the Commission