Return to the store where the item was purchased and ask staff to remove it with proof of purchase
Contact the retailer’s customer service for return or exchange instructions
Do not force, cut, or tamper with the device
If you found the item secondhand, contact the original store or brand for assistance
If the item was purchased online, check the order details for return authorization
Visit a nearby branch of the same retailer if the original location is unavailable
Keep the receipt or order confirmation ready
Ask for a manager if the device cannot be removed at the register
If the device is damaged or leaking ink, stop handling it and contact the store immediately