Stay calm and control your tone
Listen without interrupting
Set clear boundaries
Focus on facts, not emotions
Do not take things personally
Keep your responses brief and neutral
Avoid arguing or escalating
Choose the right time and place to talk
Use “I” statements
Repeat your point if needed
Offer solutions instead of complaints
Know when to walk away
Limit contact when possible
Document important interactions
Ask for help if the situation continues
Protect your own well-being