Go to the Microsoft account recovery page: https://account.live.com/acsr
Enter your Hotmail email address
Enter an alternate email address where Microsoft can contact you
Fill out the recovery form with as much accurate information as possible
Submit the form and wait for Microsoft’s response
Check your alternate email for recovery instructions
If you still have access to your phone number or recovery email, use the sign-in verification options
Reset your password if prompted
Try signing in from a familiar device and location
If your account is locked, follow the on-screen verification steps
If you forgot your password, use the password reset page: https://account.live.com/password/reset
If you no longer have access to recovery options, repeat the recovery form with more accurate details
Review recent account activity after regaining access
Update your password and recovery information immediately
Enable two-step verification after recovery