Back up your files, photos, and important data
Plug in the laptop to power
Click Start
Open Settings
Select System
Select Recovery
Under Reset this PC, click Reset PC
Choose Remove everything
Select Local reinstall or Cloud download
Follow the on-screen prompts
Wait for the reset to complete
Set up Windows again after restart
If Recovery is unavailable, restart the laptop and press F11 repeatedly at startup
Select Troubleshoot
Select Reset this PC
Choose Remove everything
Follow the prompts to restore factory settings