Back up your files, photos, and important data
Plug in your HP laptop to a power source
Save any open work and close all programs
Click Start
Open Settings
Select System
Select Recovery
Under Reset this PC, click Reset PC
Choose Remove everything
Select Local reinstall or Cloud download
Follow the on-screen instructions
Choose whether to clean the drive if prompted
Confirm your choices
Wait for the reset process to complete
Set up Windows after the restart
Reinstall your apps and restore your files