Confirm the debt is valid, due, and past due
Review the contract, invoice, and payment history
Send a written demand for payment
Set a clear deadline for payment
Keep records of all communications
Check applicable debt collection laws
Decide whether to use an internal collections process or a collection agency
If using a collection agency, choose a licensed and reputable one
Provide the agency with accurate account details and documentation
Notify the debtor if required by law or contract
Stop direct collection efforts if the account is transferred, unless allowed
Monitor the account status and any payments received
Update your records once the debt is resolved or charged off