Call Airtel customer care at 121 or 198 and request broadband disconnection
Use the Airtel Thanks app or Airtel website to raise a disconnection request, if available
Provide your registered mobile number, broadband account details, and service address
Confirm the reason for disconnection and the preferred disconnection date
Ask for a service request or complaint reference number
Return the router, modem, and any other Airtel-owned equipment
Clear any pending bills or dues before the disconnection is processed
Request a final bill and confirmation of account closure
Follow up with customer care if the connection is not disconnected within the promised time
Keep the disconnection reference number and final closure confirmation for records