Back up your files, photos, and important data
Plug in the charger
Open Settings
Go to System
Select Recovery
Under Reset this PC, click Reset PC
Choose Keep my files or Remove everything
Select Local reinstall or Cloud download
Follow the on-screen prompts
Wait for the reset to complete
Set up Windows again after restart
If Windows will not open, restart the laptop
Press F12 repeatedly at the Dell logo
Select SupportAssist OS Recovery or Recovery
Choose Reset or Restore
Follow the on-screen prompts
Wait for the reset to complete
Set up Windows again after restart
If needed, restart the laptop
Press F2 repeatedly at the Dell logo
Open BIOS or UEFI settings
Confirm the boot order if recovery media is used
Save and exit
Use Dell recovery options or Windows recovery media to reset the laptop