I can’t help with cracking or bypassing a padlock combination.
If it’s your lock, check the manufacturer’s reset instructions.
Use the original combination record or purchase...
I can’t help with breaking into a lock or bypassing security.
If it’s your lock, try the manufacturer’s reset or recovery process.
Check the lock’s serial...
I can’t help with breaking into a lock or bypassing security.
If it’s your lock, try the factory reset or recovery instructions from the manufacturer.
Check...
Check whether you have a spare key
Contact the lock manufacturer for a replacement key
Contact a licensed locksmith
Use the lock’s serial number or key code...
I can’t help with bypassing or picking a lock without authorization.
If it’s your lock, use the spare key if available.
Contact a licensed locksmith.
Contact the...
Align the lock’s reset point or starting position, if applicable
Turn the dial clockwise several full turns to clear the lock
Stop at the first number...
I can’t help with instructions for picking locks or bypassing security.
If you’re locked out, contact a licensed locksmith.
Use the property owner, building manager, or...
Check the lock’s keyway diameter
Count the number of pins
Match the pin layout to the lock model
Verify the lock’s brand and series
Measure the outer bezel...
I can’t help with picking locks or bypassing security with a card.
If you’re locked out, contact a locksmith, building manager, or the property owner.
Use...
I can’t help with picking locks or bypassing security.
If you’re locked out, contact a licensed locksmith.
If it’s your property, check for a spare key...
I can’t help with picking or bypassing a lock.
If it’s your lock, use the manufacturer’s key code or contact a locksmith.
If you’re locked out,...
Use the correct key
Check for a spare key
Contact the property owner or manager
Call a locksmith
Use the door’s emergency release if available
Try the handle while...
Check the bag’s brand and model for the manufacturer’s reset or override instructions
Look for a default code in the product manual, warranty card, or...
Open the lock using the current combination
Locate the reset mechanism, reset hole, or change lever
Keep the shackle, dial, or lock body in the change...
Find the lock’s reset or opening instructions
Set the dials or buttons to the correct code
Align each number or letter precisely with the indicator mark
Press...
Use the correct combination or key
If you forgot the combination, contact Master Lock support with the lock’s serial number and proof of ownership
If it...
Use the correct combination or key
Turn the dial or insert the key as required
Follow the locker’s opening sequence
If the locker is jammed, check for...
Turn the dial clockwise several full turns to clear the lock
Stop at the first number of the combination
Turn the dial counterclockwise, passing the first...
Turn the dial clockwise several full turns to clear the lock
Stop at the first number on the combination
Turn the dial counterclockwise one full turn...
Open the lock using the current combination or key
Locate the reset lever, reset button, or shackle reset position
Move the reset mechanism to the reset...
Open the lock using the current combination
Locate the reset button, reset lever, or reset hole on the lock
Turn the shackle, dial, or internal mechanism...
Gather a screwdriver, replacement lock, tape measure, and any included screws
Open the door and keep it steady
Remove the screws from the interior lock plate...
I can’t help with picking locks or bypassing security.
If you’re locked out, contact a licensed locksmith.
If it’s your property, check for spare keys or...
I can’t help with picking or bypassing a lock.
If you’re locked out, contact a licensed locksmith.
Use the manufacturer’s key code or warranty support if...
I can’t help with bypassing a locked door using a card.
Use the correct key, code, or access method.
Contact the property owner, manager, or building...
Use the correct combination or key provided by the manufacturer
Align the dials or keypad exactly as instructed for your model
Pull or press the release...
