Become genuinely interested in other people
Smile
Remember and use people’s names
Listen more than you talk
Encourage others to talk about themselves
Talk in terms of the other person’s interests
Make the other person feel important—do it sincerely
Avoid arguments
Show respect for other people’s opinions
If you’re wrong, admit it quickly and clearly
Begin with praise and honest appreciation
Address people’s mistakes indirectly
Ask questions instead of giving direct orders
Let the other person save face
Give people a strong incentive to do what you want
Make people feel the idea is theirs
Treat others with respect and kindness
Be a good listener and keep your promises
Share credit and congratulate others for their success
Encourage improvement and recognize progress